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ROW UK Delivery
Orders are dispatched 6 days a week (Sun - Mon), excluding Bank Holidays.
Orders placed after 5pm Friday, or on Saturday will be dispatched on Sunday.
We will send you an email confirmation once your order has been dispatched. Orders are dispatched 6 days a week (Sun - Mon), excluding Bank Holidays.
Orders placed after 5pm Friday, or on Saturday will be dispatched on Sunday.
We will send you an email confirmation once your order has been dispatched.
Beat the festive rush! To ensure you receive your items in time for Christmas, place your order by 19th December if you’re choosing Standard Delivery, and 20th December if you’re choosing Next Day Delivery.
Click & Collect is available from any of our UK based stores, free of charge.
Evri Standard Click & Collect takes approx 2-3 working days.
Please provide proof of purchase and the card you have used for payment.
An email will confirm when your order is ready to be collect
Please note: We are unable to refund purchases made via the website in stores at this time.
UK Mainland Delivery is free on all orders over £125. Orders under £125 cost £4.95.
Delivery will take approx 3-5 working days and despatched via Evri.
Evri will provide additional delivery updates via email.
Delivered to one of 4,000+ ParcelShops for free on UK Mainland Orders over £125.
ParcelShop Standard starts at £4.95 for orders under £125 and free for orders over £125
Delivery is up to 7 working days.
Find your nearest ParcelShop here.
You will be contacted via email/SMS when your order is ready to collect.
On the email/SMS from Evri, there are options to change or divert the delivery.
| Location | Delivery Time | Cost |
|---|---|---|
| Channel Islands | Approx. 5 Working Days | £6.55 / 8,00€ |
| Highlands | Approx. 3-7 Working Days | £4.95 / 7,00€ |
| Isle Of Man | Approx. 3-5 Working Days | £5.95 / 8,00€ |
| Northern Ireland | Approx. 5 Working Days | £4.95 / 7,00€ |
| Offshore | Approx. 3-7 Working Days | £4.95 / 7,00€ |
For delivery to all other territories please visit suitdirect.com and select where you are wanting shipment too.
You will then be redirected to the correct site.
We strive to ensure our delivery information on site is as accurate as possible. However, on some occasions, packages may be delayed due to factors out of our control.
Unfortunately it is not possible to change the delivery address of the order once it has left our warehouse, however if you do need to amend your order prior to dispatch then please get in touch with our Customer Service team who will do their best to accommodate any changes.
Where items have been delivered to the agreed destination it is your responsibility to return them to us in order to receive a refund. We strive to ensure our delivery information on site is as accurate as possible. However, on some occasions, packages may be delayed due to factors out of our control.
Please note that exceptionally large orders (which include over 10 suits) may take longer to deliver due to delivery restrictions.
If you don't receive your parcel within the projected timeframe after we send you a dispatch email, please contact us. You have 30 days after receipt of a dispatch email to contact us in event of a non-delivery. Refunds cannot be made after this time.
Returns
Return free via our delivery partners
Please visit our returns portal at https://suitdirect.returns.international/ within 30 days of receipt of your order and follow the instructions in the portal. You can either print a pre-paid courier label at home or have a barcode sent to your phone so that a pre-paid label can be printed for you in your nearest Collect+, Royal Mail or DPD store. After you have requested a return in the returns portal, you have a further 14 days to return the goods to us.
Shop with confidence with our Extended Festive Returns – orders placed between 18th November and 20th December 2024 can be returned up until 17th January 2025. T’s & C’s apply.
Any purchases made in-store have to be returned to one of our Suit Direct Stores.
Please do not return any item(s) purchased from store as we are unable to process a refund.
For exchanges, we ask that you place a new order for the item(s) you require and return any unwanted items to us following the returns process.
Your refund will be transferred into your bank account within 7 days of receiving your item(s) into the warehouse. If you haven’t received your refund within 7 days from the warehouse receiving your item(s), please contact us.
After 30 days have elapsed we are no longer able to make refunds.
Please make sure you are happy with all items before removing any labels as we cannot accept returns where labels have been removed or if the items have clearly been worn. All items will be inspected on return and any in unsuitable condition will be returned to you.
We cannot accept the return of any underwear, socks or masks for hygiene reasons.
We cannot accept returns on any item which has been altered to your own specifications.
We are unable to accept returns in packages larger than 618 (W) x 155 (H) x 438 (D). Any returns larger than this will need to be sent back as multiple packages.
We offer in-store returns.
Please make sure you have your order number available for staff to find your order.
If there is no order number we will be unable to process your refund.
